Ability Analysis

Ingredient of "performance management and quality service "will return for any period of time ago, while providing the necessary tools to analyze the strengths and weaknesses of the contact center. Based on these data the company can generate the best offers, comparing favorably to its competitors. Vitamins are components of the ingredient for business record all calls in the contact center Tracing the history of relations with the client, assessment of actions operator for any period of time the definition of retention rules and principles of the analysis of recorded information Ability to focus on problem solving treatment in using the 'analysis of speech', 'Detection of emotions',' Recognition the words 'quality monitoring of operators' work performance management operators, evaluation, planning, learning to write 'screens' operators increased control over the activities of operators and supervisors Planning working time of operators – WFM-solution. This ingredient may not be used without affecting the taste of the final product. Nevertheless, its presence will save resources CPC, not lowering the level of customer service. Vitamins are components of the ingredient for business Making optimal schedule in accordance with the preferences of the operators and the analysis of EAI Increase productivity targets (KPI) at lower human and financial costs of monitoring the work of operators in real-time Ability to rapid changes in the timetable of the operators in case of reducing the extensive set of KPI reports Ability to make strategic and operational decisions to improve the efficiency of the CPC Creating a comfortable working environment for operators, decrease employee turnover call centers' ability Administration jobs of the operators' – a device terminal access.

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